1. GENERAL
“Access Device” means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms” means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Supervision institution” means the supervision institution of commercial gambling in Curacao;
“General Terms” means the terms and conditions set out in this document;
These general terms and conditions (hereafter “Terms and Conditions”) contain all of the terms and conditions for use of the services (hereafter the “Services”) offered through the website www.highrollerwins.com (hereafter the “Website”) operated by us (hereafter “We” ,“Company”).
You (hereafter “You”,”Player”,”Client”) may use the Services offered through the Website if You open Your personal account on it (hereafter the “Account”).
Before using Our Website, please read these Terms and Conditions carefully. By registering an Account with the Website, You confirm Your consent with the Terms and Conditions.
The End User accounts cannot be transferred or sold to any 3rd party.
“Group” includes SML SAVEOPERATIONS LTD registration no. HE421137, address Athansasiou Diakou 10,Aradippou,7104, Larnaca, Cyprus and Easymarketing N.V..., registration No. 165145, registered address is at Hanchi Snoa 19 Trias Building. The division of competence of group companies is detailed in this Terms and Conditions;
“Operator” means Group of companies – Easymarketing N.V..., registration No. 165145, registered address is at Hanchi Snoa 19 Trias Building, license no. 8048/JAZ (License Holder) – SML SAVEOPERATIONS LTD, registration no. HE421137, address Athansasiou Diakou 10,Aradippou,7104, Larnaca, Cyprus,
“Payment Processor” means SML SAVEOPERATIONS LTD, a company registered in Athansasiou Diakou 10,Aradippou,7104, Larnaca, Cyprus with registered company number HE421137;
“Privacy Policy” means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;
“Rules” means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;
“Refund” means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
“Services” means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
“Terms of Use” means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
“Website” means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: www.highrollerwins.com.
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules”), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
1.4 The original text of the Terms of Use are in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.
1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.
1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.
Highrollerwins.com is owned and operated by Easymarketing N.V... (registration number: 165145 registered in Curacao) operating through its EU-EEA payment agentrepresentative SML SAVEOPERATIONS LTD registration number: HE421137; registered in Cyprus with actual address: Athansasiou Diakou 10,Aradippou,7104, Larnaca, Cyprus). Easymarketing N.V.. is a company registered and established under the laws of Curacao and licensed and regulated by the Government of Curaçao under the gaming license N.V. 8048/JAZ issued to Antilephone, authorized and regulated by the Government of Curacao.
2. CONTRACTING PARTIES
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
All information on the Website is provided by the provider of services on the Website, a company operating https:// www.highrollerwins.com. SAVEOPERATIONS LTD. Easymarketing N.V... is incorporated under the laws of Curacao, Netherlands Antilles and operators its regulated activities in terms of License No. N.V. 8048/JAZ. Easymarketing N.V.. and SML SAVEOPERATIONS LTD, a limited partnership incorporated under the laws of Cyprus entered into a partnership agreement where the Parties agreed that SML SAVEOPERATIONS LTD would act as an payments agent of Easymarketing N.V.. SML SAVEOPERATIONS LTD is fully liable for any acts of their employees, agents or affiliated entities. SML SAVEOPERATIONS LTD as Payment processor and Easymarketing N.V.. as Operator in these Terms and Conditions is referred to as highrollerwins.com, www.highrollerwins.com, “We”, “Us”, “Our”, “Management”, “Site” or “Company” that you enter contract with. The Player and registered Account Holder shall be referred to as “You”, “Yours”, “Customer” or “The Player”.
2.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers
3. CHANGES TO TERMS AND CONDITIONS
We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.
Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.
Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate.
If any modification is unacceptable to the Client, they may terminate these Terms and Conditions and close their Account. Your continued activity in Your Account in the program following our posting of a change notice or new Terms and Conditions on our Website will constitute binding acceptance of that change.
Our failure to enforce Your strict performance of any provision of these Terms and Conditions will not constitute a waiver of Our right to subsequently enforce such provision or any other provision of these Terms and Conditions. No modifications, additions, deletions or interlineations of these Terms and Conditions are permitted or will be recognized by Us. None of our employees, officers or agents may verbally alter, modify or waive any provision of these Terms and Conditions.
4. OPENING YOUR ACCOUNT
In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account” or “Account“).
In order to open Your Account for use with the Services, You can:
click on Join Now on the Website and follow the on-screen instructions;or
open by such other Account opening method as shall, from time to time be offered by the Operator;
When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
In opening Your Account You warrant that:
You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;
You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);
gambling is not illegal in the territory where You reside;
You are legally able to enter into contracts;
You have not been excluded from gambling; and
You have not already had an Account closed by us for any reason.
Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
5. WHO CAN PLAY
We accept Players only from those countries and geographic regions where online gambling is allowed by law. It is the Player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the Website.
We accept strictly adult Players (the minimal age is 18) and Players who have reached the age specified by the jurisdiction of Player’s place of residence as eligible for online gaming. It is the Player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by Your native regulations.
We shall be entitled to refuse bets from Players who fail to abide by these Terms and Conditions.
We reserve the right to refuse to accept a bet from any Player without giving a reason.
The Company reserves the right, at its sole discretion, to refuse any person to register and bet on the website, to offer a modified coefficient, and to impose various restrictions on the Player (e.g. minimum coefficient, minimum adhesion, etc.), at the same time do not give any explanation of the reason for refusal / restriction.
For the avoidance of doubt, bets placed on odds (single, combined or otherwise) lower than 1.30 coefficient may not be considered as wagered/as a placed bet at the Company’s sole discretion.
The company reserves the right to exclude players from specific countries from bonus offers.
We reserve the right to ask for the proof of age from the Player and limit access to the Website or suspend the Account to those Players who fail to meet this requirement. Internet gambling may be illegal in the jurisdiction in which You are located; if so, You are not authorized to use Your payment card to complete this transaction. It is solely cardholder's responsibility to know the laws concerning online gambling in his or her country of domicile. Participation of minors in Services offered on this Website is strictly prohibited.
Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, Dutch West Indies, Curacao, Aruba, Bonaire, St. Maarten, St Eustatia, Netherlands, France and Saba OFAC sanctioned countries.
The company reserves the right to make the decisions on conferring promotional bonuses on case by case basis at its sole discretion.
You are eligible for all bonuses per highrollerwins account, which shall mean no more than one of each bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and e-payment account, e-mail address, and environments where computers are shared.
6. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
You warrant that:
the name and address You supply when opening Your Account are correct; and
You are the rightful owner of the money which You at any time deposit in Your Account.
By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks“). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us
In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
Your Account will be closed;
all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
any deposits made whilst You were under the Relevant Age will be returned to You; and
any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.
7. KNOW YOUR CLIENT POLICY
To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
- Each document must be sent as a separate image
- Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg
When you take your picture:
- Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
- Your picture must be in focus and all the text easy to read
- Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
- Your lighting must be good, to stop any glare don’t use flash
We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
Why do I need to verify my account?
When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
What do I need to provide?
To verify your age we will accept one of the following documents:
- Passport (recommended)
- Driving license
- National ID Card
- Birth Certificate (verification takes up to 24 hours)
- Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
- Signed Credit Agreement
- Utility Bill (less than 6 months old)
- Bank Statement (less than 6 months old)
Make sure your documents are in acceptable condition.
How can I send you my documents?
The quickest and easiest way to verify your account is online by uploading the documents in your profile section.
You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email
- Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
- Open the email account that you used to register for our Website
- Open a new email, addressed to
This email address is being protected from spambots. You need JavaScript enabled to view it. - Attach the photos
- Enter your account number or username in the ‘Subject’ bar at the top of your email
- Press ‘Send
When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
- Your name and contact details, including a valid email address which needs to be unique to your account
- Your date of birth – you must be at least 18 years old
- A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
- Your betting currency and a deposit limit
- A security question and the answer
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when travelling abroad you may not be able to access your account.
8. AVAILABILITY OF GAMES
Netent Casino games terms:
4.1. Absolute Restriction: United States of America, United Kingdom, Spain, France and Italy.
4.2. Blacklisted Territories:
NetEnt content shall not be served in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
4.3. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt): Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.4. Branded Game Territories: Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan cannot be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
In addition to the jurisdictions set out in paragraph 4.1, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine
Vikings Video Slot must not be offered in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
4.5. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
9. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT
The website allows playing for the following currencies: EUR, USD, NOK, GBP, SEK, CHF, DKK, PLN, BRL, AUD, BTC, ETH, LTC, XRP, BCH, USDT, XMR, DASH, USDC
If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Withdrawals (including – Refunds) shall be provided within 3 days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
You can not request withdrawal in FIAT if you have deposited in Cryptocurrency and vice-versa.
Please pay attention that value of cryptocurrencies may change dramatically. Rates of the
cryptocurrencies are available on the Website and may change without any notice.
In order to request a Refund or any other withdrawal, please contact our support by email to
List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note, that Refunds may be requested not later than 7 (seven) days after deposit of respective means to Your Account. After this term all withdrawals shall be considered as pay-out of your winnings generated a result of use of the Services.
Withdrawals shall be provided within 3 days time after completion of KYC and approval of Your Account. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period, when you can expect your withdrawal at your personal bank account, depends on operation of respective payment service provider or bank. For avoidance of doubt upon your request we can confirm pay-out of the monies requested by You, should that be necessary
To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact
Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee”), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
10. FEES AND TAXES
You are fully responsible for paying all fees and taxes applied to Your winnings according to the laws of the jurisdiction of Your residence.
11. GAME RULES
By accepting these Terms and Conditions You confirm that You know and understand the rules of the games offered on the Website. It is at Your discretion to familiarize Yourself with the theoretical payout percentage of each game.
12. DISCLAIMER OF LIABILITIES
By accepting these Terms and Conditions You confirm Your awareness of the fact that gambling may lead to losing money. We are not liable for any possible financial damage arising from Your use of the Website and the Services.
We are not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any Players from uninterrupted play.
In an unlikely case where a wager is confirmed or a payment is performed by Us in error, We reserve the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
If We mistakenly credit Your Account with winnings that do not belong to You, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain Our property and will be deducted from Your Account. If You have withdrawn funds that do not belong to You prior to Us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by You to Us. In the event of an incorrect crediting, You are obliged to notify Us immediately by email.
Prior to the acceptance of the bets, the Company reserves the right to change/amend/decrease/increase/suspend/cancel any odds (cancel the acceptance of the odds) displayed on the Website anytime and at its sole discretion. In this case, the only valid odds are considered to be the ones set in the Company’s software program.
The Company furthermore, reserves the right to limit or prohibit the specific combinations in the ticket and/or their amount, also to limit the amounts of the wagers placed.
The Company will not be liable in case of the bets placed where there are (technical/mechanical) errors in the amounts of odds/totals/handicaps/spreads etc. displayed on the Website. Furthermore, the Company will not be liable in the following cases (the list is not exhaustive):
- Acceptance of bets in case of events/markets which have been closed/suspended;
- Settlement amount is incorrectly calculated;
- The Player’s Account has been credited with an incorrect settlement amount;
- The bets are placed by a Player on the event/market where the latter is participating in the capacity of a player, referee, coach, or similar;
- The bets were placed on the events/markets where the company has at least a reasonable doubt that these have been fixed/unlawfully manipulated;
- The bets were placed on the events/markets where an incorrect price has been displayed on the Website;
- The incorrect player, team (other relevant information) has been displayed on the Website within the respective fixture (this shall be determined at the sole discretion of the Company);
- The incorrect market/event (other relevant information) has been displayed on the Website within the respective fixture (this shall be determined at the sole discretion of the Company);
- Player combines such positions within one fixture which cannot be combined (in this case the position with lower odds will be canceled).
In the above cases, the Company reserves the right at its sole discretion to cancel the bets, seize the winnings, claim back the paid out winnings, accordingly modify the odds.
In cases We accidentally/inadvertently accept a pre-match bet after the respective sports event/market has been commenced, the already made bets will be settled as follows:
-In case a sports event and/or market is offered as a live match then We may at our sole discretion cancel and annul the bet or consider it as validly placed at the modified price at the time it was placed. This rule may not be applied for the cases where the outcome is already known or a certain participant has gained a material advantage at the time the bet was placed.
- In case a sports event and/or market is not offered as a live match then We may at our sole discretion cancel and annul the bet or consider it as validly placed. This rule may not be applied for the cases where the outcome is already known or a certain participant has gained a material advantage at the time the bet was placed.
- In case of obvious errors, the bets placed may be canceled and annulled.
In case of complaints please contact:
The Company, its directors, employees, partners, service providers:
Do not warrant that the software or the Website is/are fit for their purpose;
Do not warrant that the software and Website are free from errors;
Do not warrant that the Website and/or games will be accessible without interruptions;
Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Website or Your participation in the games.
You hereby agree to fully indemnify and hold harmless the Company, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to Your use of the Website or participation in the games.
You acknowledge that the Company shall be the final decision-maker of whether You have violated these Terms and Conditions in a manner that results in Your suspension or permanent barring from participation in the Website.
13. USE OF PLAYER ACCOUNT
Only one Account is allowed per person, household or IP address.
Creating multiple Player Accounts by a single Player can lead to termination of all such Accounts. The Player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
Any returns, winnings or bonuses which the Player has gained or accrued during such time as the duplicate Account was active may be reclaimed by Us, and Players undertake to return to Us on demand any such funds which have been withdrawn from the duplicate Account.
The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
14. LEGAL USE OF THE WEBSITE
10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the United States of America and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so. The maximum timeframe is 6 months from players request.
15. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION
7.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
7.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
7.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through
16. ANTI-FRAUD POLICY
The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:
-Participating in any type of collusion with other players;
-Development of strategies aimed at gaining of unfair winnings;
-Fraudulent actions against other online casinos or payment providers;
-Chargeback transactions with a credit card or denial of some payments made;
-Creating two or more accounts;
-Other types of cheating;
While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:
Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure. In these cases, the Company reserves the right to terminate such Account and suspend all payouts to the Player. This decision is at sole discretion of the Company and the Player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the Player.
The Company has zero tolerance to advantage play. Any Player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
-In all cases provided in this clause, the Company may at its sole discretion terminate the Account due to suspicion of fraud and refund back the last deposited amounts minus 20% of that amount charged as a transaction fee.
-Use of stolen cards;
-Chargebacks;
-Creating more than one account in order to get advantage from casino promotions;
-Providing incorrect registration data;
-Any other actions which may damage the Company.
The Company reserves the right to close Your Account and to refund to You the amount on Your Account balance, subject to deduction of relevant withdrawal charges, at Company’s absolute discretion and without any obligation to state a reason or give prior notice.
In order to verify Player’s Account, We require documents (ID, payment systems, utility bills etc.) in Latin or Cyrillic alphabet. In case Player doesn’t have an opportunity to provide documents in above-mentioned alphabets company reserves the right to demand video verification where Player shows his/her documents.
We may request from You the verification of Your identity at any time and You must provide Us with any and all proof of Your identity. In case You fail to provide Us with the requested proof of identity, We reserve the right to terminate the Account and/or hold the funds on the Account – winnings may be confiscated and funds deposited by You shall be returned to You. In case You fail to provide Us with the requested proof of identity within the maximum period of 30 days upon such request, it will be considered that you failed to provide such.
In case during the verification process some suspicions arise related to the identity of the user, such as but not limited to occurrence of more than one person in the respective photos, etc., the Company may at its sole discretion terminate the Account due to suspicion of fraud and refund back the last deposited amounts minus 20% of that amount charged as transaction fee. The same rule applies in case during the video-verification process the Company detects that the user is being instructed and/or forced to certain answers and/or actions.
The Company reserves the right to retain payments, if suspicion or evidence exists of manipulation of the Website system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the Website system or attempted to do so. The Company reserves the right to terminate and/or, change any games or events being offered on the Website.
Should You become aware of any possible errors or incompleteness in the software, You agree to refrain from taking advantage of them. Moreover, You agree to report to the Company any error or incompleteness immediately. Should You fail to fulfill such obligations, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
Please note that if You requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, We reserve the right to charge You the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Company.
In case of any of the above mentioned events, the Company reserves the right to terminate the Player’s Account, cancel the bonuses and the winnings and pay back the remaining deposit to the Player. In this case the Company reserves the right to deduct up to 50% of the remaining deposit as an Account termination fee.
17. DEPOSITING
The Website offers a variety of payment methods as well as various alternative payment methods. Please contact our support team at
The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in Your own name. If We determine during the security checks that You have violated this condition, Your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.
Please, note that the minimal amount of deposit is 20€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use.
The deposited real money is subject to a minimum 2x wagering prior to being withdrawn.
18. WITHDRAWAL AND MAXIMUM WIN LIMITATION
The minimal amount for withdrawal is 100€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
The Company reserves the right to check Your identity prior to processing payouts and to hold withdrawals for the time needed to check Your identity. In case You provide false and/or incomplete personal data, the withdrawal can be refused and/or the Account terminated, of which You will be informed by email.
The Company furthermore reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on part of the Player.
Please note that even for supported countries the Company is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
The amount deducted from Your credit card or other account may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of Your bank and/or the Company’s payment processing system.
All Bank Transfer payouts and other payouts are processed within three (3) banking days. Please mind that You will not be able to request a Bank Transfer for USD payouts and other respective payouts.
All payouts and refunds will be processed using the same method used for depositing. Other payout or refund methods could be approved by Us case by case after appropriate verification.
All deposits must be wagered completely until withdrawals are allowed from Your Account. In case deposits are not wagered completely, the withdrawals may be cancelled by us.
The limits of specific bonus (Free spins/Free Runs) winning withdrawals are:
-“No deposit” Bonus, up to 100 USD/EUR;
-“Manual/Deposit” Bonus, up to 500 USD/EUR; if the bonus does not require wagering,
-“No deposit" Bonus means the bonus obtained without depositing funds into your account.
-“Deposit" Bonus means such bonus which can be acquired by fulfilling specific tasks and terms: depositing of a specific amount on the account.
-"Manual Bonus" means the bonus which is credited to the account at the sole discretion of the company.
The maximum withdrawal for the Sports Free-bet bonus:
Sports Free-bet bonus - The maximum withdrawal you may make from this bonus is your bonus amount multiplied by 15 .
For Example: if you received 100 € for the Sports free-bet bonus, you can withdraw the maximum of 1,500 € or equivalent in other currencies.
In case the existing deposits (not the winnings) are transferred back to the Player due to termination of the Account, We reserve the right to charge the Player with the administrative fee in amount of 20% of the amount transferred.
All promotional bonuses will be void and not available for withdrawal unless all the terms and conditions of the promotion are fulfilled by the Player.
You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Company and are limited to the equivalent of EUR 16.
The Player is responsible for providing the Company with correct details of his personal account for the purpose of withdrawals from its Account.
Withdrawal from the Account shall be performed only upon the confirmation of the fact that the Account Holder is the owner of the respective payment account. It is strictly prohibited to make money transfers in favor of third persons.
An Account holder/Player must not allow third parties to use its Account to make deposits to or withdrawals from its Account. In case the Company detects that the respective personal account (bank account, wallet, crypto wallet account, crypto wallet address) is being used by two or more Players, then it can terminate the accounts of all Players and cancel their current winnings and bonuses. In this case the Players are obliged to provide the Company with valid personal accounts for settlement of their deposits from which 20% will be deducted as settlement fee. In case the Player fails to provide the Company with such personal account within 7 days from the respective notification then the deposits will be seized by the Company.
The maximum withdrawal amount processed to a Player is 5000 € or its equivalent per week and 15,000 € or its equivalent per month, unless otherwise specified in the terms and conditions of a specific promotion. Exceptions may be made to Players with a higher VIP level, if any, at the Company’s sole discretion.
If You win more than €15,000 or equivalent, the Company reserves the right to divide the payout into monthly instalments of maximum €15,000 or equivalent until the full amount is paid out.
All progressive jackpot wins will be paid in full.
All withdrawals will be made in 3 (three) banking days.
Finally, please keep in mind that the Company is not a financial institution. Your Account will thus not bear any interests and no conversion or exchange services will be offered at any time.
The maximum amount that We shall be obliged to pay to You in respect of any single bet or spin, including any single bonus round or free spin, shall be limited to and in no event shall exceed the amount of crypto currency equivalent to 250 000 (two hundred fifty thousand) EUR or equivalent (the “Maximum Win Limit”). The Maximum Win Limit does not include any Jackpot winnings. You acknowledge and agree that for certain gaming services Your approved staking level may mean that You may have the opportunity to win above the Maximum Win Limit. Also, the amount of the total winning, including the amount above the Maximum Win Limit, may be deposited on Your Account. You acknowledge and agree that we shall have the right to cut the amount above the Maximum Win Limit from Your Account and pay to You only the Maximum Win Limit.
Please be informed that the Company has no possibility to carry out payments to the users from Russian Federation and Belarus due to the fact that those countries are sanctioned. Furthermore, please be informed that the accounts of the users from Russian Federation and Belarus will be closed immediately upon their detection and the current balance will be kept by the Company.
19. DORMANT ACCOUNTS
An inactive (dormant) account is an Account which a Player has not logged into or logged out of for twelve (12) consecutive months. If Your Account is deemed to be inactive, the Company reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of Your Account, if less) as long as the balance of Your Account remains positive.
You authorize the Company to debit this fee from Your Account on the beginning of the month following the day on which Your Account is deemed inactive, and on the beginning of every subsequent month that Your Account remains inactive. The Company will stop deducting the fee if the Account balance is zero or if the Account is re-activated.
20. COMPLAINTS
You are free to contact Our customer service team according to the instructions found on the Website to give Us any complaints regarding Our services.
In case of complaints please contact:
Complaints are handled in the support department and escalated in the organization of the Company in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
Please note that in order Your complaint to be considered, You must submit it within 2 (two) months of the issue occurring/arising. In case Your complaint refers to an issue occurring/arising more than 2 (two) months ago, your complaint may be disregarded and You hereby declare your consent thereto.
In the event of any dispute, You agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server, the result that was logged on the game server will prevail, and You acknowledge and agree that Our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
When we wish to contact You regarding such a dispute, we will do so by using any of the contact details provided in Your Account.
21 CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
CLOSURE AND TERMINATION BY YOU
- Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through
This email address is being protected from spambots. You need JavaScript enabled to view it. : - indicating Your wish to close Your Account; and
- stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same.
- We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
- 1 When You request closure of Your Account under paragraph 14.1 we will,, return any outstanding balance in Your Account to You.
- 3Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.
- When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
- Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.
- CLOSURE AND TERMINATION BY US
We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us we shall, subject to paragraph 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
- SUSPENSION BY US
We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.
- ACCESS TO, AND USE OF, THE SERVICES
You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
Any material downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
- 1ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.
- THIRD PARTY SOFTWARE
In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software”). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a ” Third Party Software Agreement”). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App”) is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
- IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).
- ERRORS OR OMISSIONS
A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
where we have made a ‘palpable error’. A palpable error occurs where:
in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
where an error has been made as a result of a Prohibited Practice;
where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,
such circumstances being referred to as an “Error”
We reserve the right to:
correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
You shall inform us as soon as reasonably practicable should You become aware of any Error.
Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.
- EXCLUSION OF OUR LIABILITY
Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
- WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
LOSS OF DATA;
LOSS OF PROFITS;
LOSS OF REVENUE;
LOSS OF BUSINESS OPPORTUNITY;
LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
BUSINESS INTERRUPTION; OR
ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.
- BREACH OF THE TERMS OF USE
You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
the access to and use of the Services by You or by anyone else using Your username and password; and/or
any breach by You of any of the terms and provisions of the Terms of Use.
Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.
We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.
- . INTELLECTUAL PROPERTY RIGHTS
All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.
No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use.
All intellectual property rights in the name “highrollerwins.com”, the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.
- 2VIRUSES, HACKING AND OTHER OFFENCES
You shall not:
corrupt the Website;
attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
flood the Website with information, multiple submissions or “spam”;
knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
Website is free from malicious software.
- . YOUR PERSONAL INFORMATION
All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).
By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
for the purposes set out in the Terms of Use (including the Privacy Policy); and
for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services,
including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.
- USE OF ‘COOKIES’ ON THE WEBSITE
The Website may use ‘cookies’ to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers’ experience.
If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.
36. TRANSFER OF RIGHTS AND OBLIGATIONS
We reserve the right to transfer, assign, sublicense or pledge the Terms of Use (an “assignment”), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.
36. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“).
Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.
37. WAIVER
If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 27 (Complaints and Notices) above.
38. SEVERABILITY
If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.
39 ENTIRE AGREEMENT
The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.
We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms of Use.
40. THIRD PARTY RIGHTS
.Unless these Terms of Use expressly state otherwise a person who is not a party to these Terms of Use has no right to enforce any of the terms. It is expressly forbidden for End Users to transfer any assets of value of any kind to a third party, including but not limited, it is forbidden to transfer ownership of account(s), winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or of any other character. Such prohibition includes, but is not limited to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting either separately or in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way or shape of form.
41. RESPONSIBLE GAMING/GAMBLING
For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting
case you are concerned about your gambling practices there are a number of guidelines you may find useful:
try and establish limits for the amounts you want to wager or deposit.
consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
try not to let gambling interfere with your daily responsibilities.
Mind that gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.
You should always be aware, that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognising that you may be developing a gambling problem is the first step to regaining control.
Please bear in mind, that:
Gambling should be entertaining and not seen as a way of making money
you should avoid chasing losses
Only gamble what you can afford to lose
Keep track of time and the amount you spend gambling
If You require any information relating to this contact our Support
The Operator is committed to supporting Responsible Gambling initiatives. We suggest to visit www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.
42. LINKS
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.
42. CONTACTING US
The Operator can be contacted by e-mail
- Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
- Try not to let gambling interfere with your daily responsibilities.
- Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
- Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
